Botpress
Platform for building conversational agents and business bots.
Botpress is a platform for building AI agents, now focused on customer support. Its agents are designed to resolve tickets end to end, for example by issuing refunds, updating accounts, correcting orders, and running multi-step workflows across your systems, and to hand the conversation to a human with full context when needed.
It can sit on top of an existing helpdesk or run as a standalone helpdesk through Botpress Desk. The company says agents can be built with natural language and connected through OAuth without engineering resources, and that it has been building AI infrastructure for about ten years.
Who it is for
Support teams handling complex tickets that require actions in back-office systems, and companies that want AI support without per-seat software costs.
Key features
- Agents that take actions (refunds, account and order changes) under conditions you define
- Escalation rules and hand-off to humans with the conversation history
- Works with an existing helpdesk, or as a standalone one (Botpress Desk)
- An agent that learns from resolved tickets, according to the company
- SOC 2 and GDPR compliance, according to the company
Pricing
Botpress says it does not charge per seat and includes AI usage in its plans, and you can start without a credit card. Check current pricing on the official site.
Pros
- Built for agents that take action, not just answer FAQs
- No per-seat pricing can suit a growing team
- You can keep your current helpdesk
Cons
- Connecting an agent to refunds and account systems needs careful permissions and testing
- More platform than a small site with a simple FAQ needs
- We found no Hebrew-specific claims on the site; test Hebrew conversations yourself
Alternatives
Checked against the official site on 2026-09-27